Everything you need to know about Pre-Orders.

About Pre-Order


The product price shown on the start page and in the category pages etc. is only the preorder fee of 20%, so make sure to click on the product to see its full value, otherwise you will get an unpleasant surprise when the product is in stock...

Why Pre-Order?

Despite increasing demand, the number of Japanese collectibles exported to Europe is very small compared to the number sold in Asia. The modest supply has led to a pre-order market that resembles a war zone. That you do not pre-order today is gone tomorrow. In the best of worlds, we would pre-order as much as possible of all products to ensure that everyone has a chance to take part in the full product range, but now we only live in a half good world so we had to settle for a half-hearted compromise, which is the choice to pre-order.

How it works

When you find a product you would like to pre-order, you can either choose to only pay the pre-order fee in advance (which is 20% of the product value) or the entire amount immediately. The full price also includes a pre-order fee of 20%. This is a fee we charge to order the goods just for you so it is non-refundable after we have reserved your goods.

If unlucky and the item has already been sold out (yes it can happen even to pre-orders) before we have placed the order, we will refund you in full. In individual cases, our supplier may also receive a smaller number from the factory than they ordered and therefore be unable to deliver one hundred percent. Should this then affect your order, we will notify you and refund the pre-order fee in full.

When we have received the product, we will contact you again, and if you have chosen to only pay the preorder fee in advance, you will then receive a payment request for the remaining 80% which you can pay with Swish or PayPal. You have 10 days to complete the payment, otherwise we will cancel the purchase. Please note that we do not refund the preorder fee if you were not to complete the purchase.

If you regret your pre-order

If you were to regret your preorder, we do not refund the preorder fee of 20% since this is the fee we charge to order the item just for you. The pre-order fee is also included in the full amount if you choose to pay 100% immediately. You do have a 14-day right of withdrawal from the time you have received the product, so should you regret the purchase within that time and return the product to us unopened and undamaged, we can refund 80% of the product value. Pack the product properly so that it is not damaged during shipping. We are not responsible for shipping and return shipping.

The early bird gets the figure

As we are still a small company, we pre-order only a few of selected product to our own warehouse. Therefore, we recommend making pre-orders and not wait until we have the item in stock, so that we can guarantee that you receive one. 

When it comes to insufficient delivery of pre-ordered goods from our suppliers, first come, first served applies. Of course, we do not want to deny anyone their order, but since demand is high, there is a risk. We will notify you in such cases as soon as we get the word from the supplier and refund your entire pre-order fee.

From Prelaunch to Release date

On the Japanese market, the norm is that the products must be reserved around four months in advance for the distributor to be certain of receiving the desired amount. It takes an additional 2-3 months from the time the product has been released in Japan until it is available on the international market. This means that as a distributor in Europe you have to pre-order the goods six months before they are available here. And believe it or not, even then the popular products are fully booked in the bat of an eye, so it is important to be out in good time to get an item that you want!

If the release date of an item you have pre-ordered were to be postponed by the manufacturer to the extent that you no longer want the product, contact us and we will talk to our supplier to see if we can cancel the order.

What applies?  

Shipping added even though the total product value exceeds 1000 SEK: (Applies within Sweden) For all purchases under 1000 SEK, a shipping fee is automatically added, but if you have chosen to pay the preorder fee of 20% which is less than 1000 SEK but the total value of your purchase is actually over,  we will refund the shipping fee when we confirm your preorder.

Stock items and pre-order products in the same order: (Applies within Sweden) If you place an order with several products that, for example, include both stock items and pre-order items, our routine is to send everything together when the last pre-order item arrives. If you want us to send an item in the order earlier, it is possible, but then we charge 59 SEK for each shipment that is less than 1000 SEK. Contact us if you wish to have an item sent earlier.

If you live outside Sweden: If you place an order with several products that, for example, include both stock items and pre-order items, our routine is to send everything together when the last pre-order item arrives. If you want us to send an item in the order earlier, it is possible, but then we take 150 SEK shipping for each shipment. Contact us if you wish to have an item sent earlier.

Combine already placed orders: If you have placed several different orders and wish to combine them - write to us and state your order numbers and that you want them shipped together, and we will arrange it.

Fully booked item: If we notice that the item you ordered has been fully booked and can no longer be ordered from our suppliers, we will of course refund the entire amount immediately. Sometimes an item is only open for pre-order for a few weeks, but we do not have the capacity to constantly double check the status of all our pre-order products, so there is a risk that we may need to cancel your pre-order in this manner.

COVID-19 

The current pandemic is affecting the release date of many products due to many flights and shipments currently being cancelled or delayed. Therefore, the release dates can be postponed by both the manufacturer and the supplier. Our products currently come mainly from European suppliers, but we have plans to order things we will not be able to get in Europe directly from Asia in the hopefully near future when the situation has stabilized. In the meantime, stay safe and take care of each other.

Do not forget that you deserve products that are genuine and of fine quality. Ediya helps you make your shelf the most epic in Sweden!