Terms & Conditions

About Ediya Shop AB

The company is based in Linköping. The company's postal address is Munkhagsgatan 58 lgh 1203, Linköping, Sweden. The organization number for Ediya Shop AB is 559407-4170 and is approved for F-tax.

If you wish to get in touch with us, send an email to [email protected] with your question/problem and your contact information and we will get back to you shortly.

Ordering

When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all the information about products, price, billing and delivery address.

If there is any error in the order, you must contact us immediately via e-mail to [email protected].

Delivery

Our normal delivery times are 2-4 days for goods we have in stock. For non-stock items that our supplier has in stock, delivery can take 1-3 weeks unless otherwise stated. NOTE! Orders placed on weekends are sent no earlier than the following Monday. If the product is a Pre-Order, the product will be delivered to us as no earlier than the planned release date, but delays however, can occur.

Should delays in your delivery occur (without us notifying you of a longer delivery time), please contact us at e-mail address: [email protected].

Neither Ediya Shop nor the shipping agent are responsible for packages stolen after delivery outside your door.

Package damaged during shipping:

Complaints apply when the product itself is also damaged, not just the outer carton and the product carton. Contact us immediately via email to [email protected], no later than within 3 days so that we can report it to the carrier. All packaging must be saved and photographed so that we have proof to submit.

Delivery to Norway

All Swedish VAT are deducted from the prices when shipping to Norway, however we are not yet part of VOEC so Norwegian VAT and other fees might be charged by the Norwegian government as the package arrives in Norway. We are not responsible for those fees and they are to be payed by the customer.

Prices

All prices in the store are stated in SEK and all prices include 25% VAT. If you choose Norway as your country, the Swedish VAT will be deducted in check-out.

We reserve the right to change prices due to price changes from suppliers, incorrect printing in the price list and inaccuracies in prices due to incorrect information and we reserve the right to adjust the price.

Return Policy

When purchasing products on our website, you as a customer have a constitutional 14-day right of withdrawal that applies from the time you have received an item that you have ordered. Note that if you have opened the product we cannot grant a return. Gift cards are not refundable, nor are goods purchased on sale.

5.1 When exercising your right of withdrawal:

You must announce that you regret it. The message must be sent to us at [email protected].

In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.

You should return the products to us immediately and at the latest within the statutory 14 days after the notice of withdrawal.

You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original unopened packaging. This is important because if the product’s package is opened, the product is considered used, and thereby lost its value. We will not accept demands of full refunds of opened and thereby used products, so if you’re unsure if you really should have bought it, wait with opening the product package until you have made up your mind.

On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product when used or damaged.

In case your item is ordered on Pre-Order or marked with 1-2 weeks, we have specifically taken the item home just for you, so we charge a pre-order fee that is 20% of the item’s total price. (The pre-order fee is included in the price displayed at each and every pre-order product.) This fee is non-refundable if you regret the purchase. The 14-day right of withdrawal applies from the time you receive the item, but be aware that with the pre-order fee, we only refund 80% of the item's value upon return. Read more about Pre-Orders here.

For more on the statutory right of withdrawal, see here.

Uncollected shipment

If you do not pick up your package from the postal agent in time, it will be returned to us. We charge you for full shipping and return shipping including VAT. Please note that the actual shipping is more expensive than what we usually charge at the time of purchase. If you have not notified us in advance that you regret your purchase, we will charge you shipping, return shipping and an administration fee that includes Klarna or PayPal's fees and 10% of the value of the goods.

Warranty issues and complaints

We inspect all products externally before they are sent to you. Should the product still be damaged or incorrectly dispatched when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge.

You must always contact us for an approval before returning a defective item.

The complaint must be sent immediately after the defect has been discovered. Note, however, that figurines always have small colour variations due to being manufactured in factories, so for small colour deviations we do not take any warranty returns. Feel free to attach pictures of the defect to us so that we can more easily decide whether it is a warranty issue or not.

6.1 How do you proceed with a complaint?

Any errors and defects must always be reported to [email protected]

where you state your name, address, e-mail address, order number and description of the error. Please add pictures of the defect.

If we fail to rectify the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.

We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of warranty issues, we follow guidelines from The National Board for Consumer Disputes (Allmänna Reklamationsnämnden), see https://www.arn.se/om-arn/Languages/english-what-is-arn/

Limitation of Responsibility

We take no responsibility for indirect damages that may occur due to the product.

We do not accept responsibility for delays / errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labour disputes, national disasters, war, government decisions, reduced or cancelled delivery from supplier.

Furthermore, no responsibility is taken for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.

Product information

We reserve the right to make printing errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain colour difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.

Information about Cookies

According to the Electronic Information Act, visitors to a website must for information purposes be informed that cookies are used. The information in the cookies can be used to follow a user's browsing. A cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various functions. By law, we may store cookies on your device which are absolutely necessary to be able to use our website. For all other purposes, your consent is required. This site uses different types of cookies. Some cookies are placed by Google. You can withdraw your consent to our cookies by deleting the cookie history on your device.You can set your browser to automatically reject cookies. More information can be found on the Swedish Post and Telecom Authority's website: https://www.pts.se/en/

Personal data

By shopping at Ediya Shop, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without legal basis.

Ediya Shop is responsible for the processing of personal data that you have provided us with as a customer. Your personal information is processed by us to be able to handle your order and in those times when you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs. If you want us to delete the information we have saved about you as a customer, you are welcome to email us at [email protected].

The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

10.1 What is considered as personal data?

Personal data is all information that can be directly or indirectly connected back to a physical person.

10.2 What information do we store?

To be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.

Your information is stored as long as we have a legal basis to process your information, for example to fulfil the agreement between us or to comply with a legal obligation under, for example, the Accounting Act, (Bokföringslagen).

10.3 Legal basis

In connection with a purchase, your personal data is processed to complete the agreement with you.

Marketing, promotions and similar mailings are done with your consent.

10.4 What information is shared and for what purpose?

10.4.1 Payment provider

When making a purchase, information is shared with our payment provider. What is stored is your first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the personal identity number of the payment provider is also saved. The information is saved in order to complete the purchase and to protect the parties against fraud.

The payment providers (payment services) we use are: Klarna and PayPal. For pre-orders we also take payments by Swish and bank-transfer.

10.4.2 Shipping company

In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is your first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification.

The shipping companies we work with are: Postnord and DHL.

10.4.3 Newsletter

If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes.

We currently don’t have a newsletter, but it might come soon.

10.5 The right of access

You have the right to receive extracts from all information available about you with us. Excerpts are delivered electronically in a readable format.

10.6 Right to rectification

You have the right to ask us to update incorrect information or supplement information that is incomplete.

10.7 The right to be forgotten

You can request that the information concerning you to be deleted at any time. There are few exceptions to the right to deletion, such as whether it should be retained because we must fulfil a legal obligation (for example, according to the Accounting Act).

10.8 Responsible for data protection

Ediya Shop is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

10.9 How we protect your personal data

We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.

We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB based in Helsingborg.

Amendments to the General Terms and Conditions

We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.

Dispute and choice of law

In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to The National Board for Consumer Disputes, see https://www.arn.se/om-arn/Languages/english-what-is-arn/. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission's dispute resolution platform, see http://ec.europa.eu/consumers/odr

In the event of a dispute, we follow decisions from ARN or the corresponding dispute settlement body.

Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.