FAQ Please, see below if your question has already been asked before contacting us. There are only two of us at Ediya Shop, one of whom has another full time job, so this helps us immensely. If you do not find the answer you are looking for, you are of course welcome to write to us.

The release date we state is the ETA (Estimated Time of Arrival) our suppliers have provided us with and is therefore the estimated time when they are expected to receive the product. This can be at any time during the month as it is difficult to give an exact date for each single product. Then it takes about 1-2 weeks before we in our turn receive the product. So if the goods arrives at our supplier at the end of the month, we will not have it until the beginning to middle of the next month. Should we be notified of bigger delays than that, we will update the release date on the product page. If you have waited longer than so and have not heard anything, and no new release date has been set, you should of course contact us so that we can see that nothing has gone wrong.

As this is a preorder, payment is to be made before you receive the product. The payment must therefore be completed before the due date expires on your invoice from Klarna. However, regarding in stock goods you can utilise the service of paying after receiving your order, but for pre-ordered goods, it is difficult to offer that service.

The release date for each preorder product is the ETA (Estimated Time of Arrival) that has been provided by our suppliers. At the end of each month, we check the products that were estimated to have arrived that month. If a product's ETA has been postponed, we will change the release date on the product page so that you who have pre-ordered can go to our website and see for yourself if there have been any delays. We do not have a good system that can notify you as a buyer directly if delays occur, but feel free to write to us if it has taken longer than stated on the product page, or regarding other questions that you have not found an answer to in this FAQ.

When a preorder item arrives, we will send you an email and announce that it's in stock together with a request for remaining payment of 80% of the product value ( if you have not chosen to pay 100% from the beginning). You can pay by following the link in the email that will transport you to our website. Add the product that shows upp to your shopping cart and complete the payment in check-out. If you have more preorders in the same order, we will ask for the payment for each product as they come, not collected when all have arrived.

The arrival month is estimated by the supplier, but shipment by boat are not so easy to plan to an exact date as they involve a huge amount of logistics. It is not until our supplier has shipped the product that we can more accurately assess when it will arrive in our warehouse.

After your purchase, you will receive an email from us about making an appointment to pick up your order. In principle, it is from 10:00 to 14:00 every weekday, but you need to coordinate with us in advance to ensure that we are at the warehouse when you arrive.

If you choose Klarna as a payment method, you can then choose their installment option. This works for both regular orders and final payments for preorders. If you want to know more about partial payment, please have a look at Klarna's website.

Unfortunately, we need to collect payment first to ensure your order is not cancelled. Please pay before the due date to avoid problems with your order and reminder fees from Klarna.

You can fill in your name and address in check-out, and then immediately send an email to us stating your order number and that you want the order sent to someone else, as well as that person's name, address and mobile number. The telephone number is needed so that the carrier can notify when the package can be picked up from the postal agent.

Write to us and let us know when you are about to or have moved and we will change the address of the order.

We use Postnord for most orders, yet the transporting company might change midway to some countries where Postnord do not have any service. For bigger packages we sometimes choose to use DHL instead. We reserve the right to freely do so, but no extra charge is added to your order.

Neither we nor the transport company are responsible for shipments after they have been delivered at your door. 

You will receive a discount code per e -mail of the same value as the excess shipping cost that you can use in a future purchase.

Before the order has left our warehouse, there is no charge for changing the address or name. But as soon as the goods have been sent, we charge a fee of SEK 230 to change the recipient details. This is because carriers charge us the same amount to change an ongoing shipment. If you live outside of Sweden and your parcel has already been shipped, we can't promise that it is possible to change anything.

We will charge you our expenses for shipping costs, fees for unclaimed packages, and return shipping. Note that the actual shipping cost is usually higher than what you paid at the time of the order.

To make the administrative burden a little lighter for us, we sometimes mark goods that are still on their way from our supplier as "In stock". In order for our customers to know that the product, despite the "in-stock" tag, can take a little longer to deliver, we write arrival week on the product page.

Items with the tag "1-2 weeks" are items that we do not have in stock, but are in stock at on of our suppliers. To save on unnecessary shipping, we collect all such orders and have them shipped them from the supplier once or twice a week. As a result, it may take a few extra days before you receive your order. We check our suppliers' stock balance weekly, but despite this, an item may turn out to be sold out after you have placed your order. We will of course contact you in that case and refund your purchase.

Yes, since autumn 2023.

There are many things that make it impossible to keep the same low prices as you can see in Japanese stores. We want to be as transparent as possible, so here is the long explanation: First of all, our products are licensed by the manufacturers to be sold to countries outside of Japan. Even here a price difference may arise. Then shipping costs and customs fees from Asia to Europe are added to the value of the goods. Our suppliers also have to put in a little extra to cover their costs. Last but not least, we add Swedish VAT (25%) and a small amount to cover our costs such as purchases of goods, warehouse rent, company tax, employer's tax, salary, currency reductions and much more. We try to keep our prices as low as we can, but our company has to make ends meet as well.

What you should keep in mind is that we comply with Swedish law regarding the right of complaint and right of withdrawal. If you choose to order from abroad, it can be very difficult to get any compensation if the item is defective. In addition, their prices are excluding import VAT and duty fees, which then often becomes an expensive hidden cost that is not made visible until your shipment arrives at the customs office.